Africa Aiming To Be Next BPO Core

The world is spinning fast and Africa should not be left behind. What is considered edge technology today may be obsolete in the future, thus business corporations need to adapt fast. The Asian tigers China, India and Philippines among others are just doing that –outsourcing. Africa also needs to jump in and compete to be the next Business Processing Outsourcing (BPO) hub.

BPO simply implies the rising trend of transferring business processes to either private or third-party providers, usually in lower-cost locations. It aims at alluring clients with low-cost labor promotion and providing an atmosphere that favors IT infrastructural growth. East Africa has launched into outsourcing whole-heartedly, with Kenya having over 20 registered BPO and contact centers.

BPO activities and preparations are underway in northern and southern Africa regions with the majority of other African countries closely following suite. South Africa hosts Africa’s main BPO center that offers back office and call center operations services. Egypt is also leading with its capability to handle all BPO related-aspects. Morocco is also keen on call centers.

Africa is striving to curve a niche in the worldwide outsourcing market. Similar to other places in the world, Africans are highly interested in the hefty amounts of cash that multinational corporations (MNCs) are ready to offer for services.

Language is a very vital component. Good command and understanding of the English language is a super plus. Moreover, even when a North American detects an accent, it will normally not hinder any communication problem. To add on this, Africa’s geographical position is a beneficial.