Stress and Attrition

Life has been busy at the Call Centre. So much so, that I have been unable to blog. Finding time is a challenge when you work at a call centre. Burn out is common and people are just plain stressed out. Call Centre attrition rates can also be too much to contend with. Agents tend to just up and leave. This is because the stress has a trickle down effect. Some of the ways to deal with the stress and attrition is as follows:

• Breaks and Break Areas - Ensure your staff has excellent resting areas. Also make sure you give adequate breaks. Preferably every 2 hours.
• Play games - These can be done in between work to give their minds a break.
  
• Days off - Give adequate days off in a week. Truthfully, one day does not cut it in this industry.
• Leave - Regardless of how busy you are, ensure the team takes 21 days leave every year!
• Work hours - There is a tendency to work 12 to 14 hours a day at a call centre. Stop it! Cut it off at 10.

In addition to this, make sure you eat a balanced diet, get some exercise and at least 7 hrs of sleep a night.

Happy working!